The water that comes out of the taps at your home, school and work starts off as rain. This rainwater either flows into rivers and streams or filters through the earth to form ‘groundwater’. We then collect this water at one river source called Irati river situated 15 kms from the point of treatment. It then flows to our water treatment works where it goes through various treatment processes before we send it to you.

As we take water from the river, the quality of it can be different, so the treatment process it goes through is tailored to make sure we give you the best-quality water possible. Before arriving at your tap, water is treated at the Kiawambeu Water Treatment Plant to remove sediment, bacteria, and other impurities. Before any chemical is dosed in water, the raw water undergoes basic tests to ascertain the amount required on daily bases as follow: