An organization should ensure that its products and services are made along a minimum set of standards or even better, and should continually enhance the quality of service that it provides for its customers to be satisfied. Accustomed to this ,Murang’a water and sanitation company limited has demonstrated her commitment towards the journey to certification by planning and conducting a middle and senior management awareness training after which the other processes will follow.
While opening the training session at Muwasco’s boardroom, the managing director Eng. Daniel Ng’ang’a accentuated the need for complying with the quality management systems as the company would improve processes in customer relations ,revenue enhancements and financial performance.
The strategic choice will help Muwasco ensure compliance in the documented policies ,procedures and provide a work instruction guide that will guide a continual improvement as well as documenting of its service processes that will form a basis for repetition ,help eliminate variation within the processes, improve efficiency and reduce its cost of quality.
This process will also promote the Muwasco’s service reputation by conforming to Kebs ,Iso and other acceptable standards and will also consider ways of enhancing customer satisfaction as well as consider opportunities to support innovation among other benefits.