Our Services

Assessment & Processing

Assess for customer water and sewer connections within 12 hours upon request.

Process applications of water and sewerage within (2) working days on receipt of duly completed forms and payment of the required fees.

Supervise sewerage connection works i.e construction of manholes.

PAYMENT OF DEPOSITS

The company undertakes to refund water deposits within seven (7) working days from the date of application: upon receipt of all relevant documents.

DISCONNECTIONS

Disconnections for non-payment shall be done from the 14th day from the date it was billed and a penalty of Ksh. 500 be debited to the account automatically upon disconnection.

Disconnection by request will be done within 12 hours upon request.

Any illegal consumption of water after disconnection will be penalized as spelt by the tariff.

RECONNECTION OF DISCONNECTED WATER SUPPLY

The company shall reconnect water supply to disconnected customers within 12 hrs of receipt of applicable penalty charges. All mistaken disconnections will be reconnected free within 12 hours.

Our Commitment

We undertake to:

• Guide our customers through the process of water connection
• Provide quality and well calibrated water meters to all customers and to read them in a regular 30-days cycle
• Deliver all customer bills by the 1st week of the month
• Educate our customers on meter security, reading, billing, disconnection and reconnection processes
• Service all stuck meters
• Replace all faulty meters on a monthly basis
• Enforce all applicable fines and penalties on willful damage to meters, bypasses, illegal connections and any other malpractices as stipulated in the tariff

Billing Corrections

In the event of wrong billing, debits/credits will be approved by the company as per the laid down policies. No billing complaints will be accepted after the expiry of 3 months from the date of billing.

Testing Basis

A further basis for meter testing is claimed tampering-induced anomalous usage.

If your water meter has been faulty and unusable for a while, it might be time to fix it. Indeed, a malfunctioning water meter can lead to a variety of problems.

Common Issues

Your pipes either have a leak or something is blocking water from getting through them if the needle on your water meter isn't moving at all or is moving extremely slowly. This can be the result of both a broken pipe and a loose pipe connection.

Another situation is that the water provider would have to fix or replace the meter themselves. A water meter usually has to be repaired since it has been damaged for a long and stopped working.

Hygiene & Safety

The water tankers we use to supply potable drinking water to our clients are cleaned and disinfected in accordance with industry hygiene standards.

All bowsers have large volume water pumps that make sure there is adequate water delivered for all uses.