Who we are
Murang’a Water and Sanitation Company (MUWASCO) was established in 2006 as a body corporate with a mandate of providing water and sewerage services to Murang’a town and its environs. The company operates under a Water Services Provision Agreement (SPA) signed with Tana Water Works Development Agency who is the current Asset owner and the ownership will transit to the County Government of Murang’a. The company is licensed by the Water Services Regulatory Authority (WASREB). Under the SPA, MUWASCO is mandated to provide water and sewerage services to all residents within its jurisdiction in an efficient and economic manner and within the confines of the Water Act 2016, water and sanitation guidelines, and the Constitution of Kenya. The County Government of Murang’a is represented in the Board of Muwasco.
MUWASCO’s area of coverage includes Murang’a town and its environs. The total area covered is 145 Kilometers square with an estimated population of about 75,000 people. The area covered includes Mbiri, Township, Kimathi, and Mugoiri wards. Water supply in the town has come a long way from the pre-colonial days when supply was via four boreholes. With the increased demand, there has been a need to improve the quantity and quality of water provided to the residents. The company currently has 140 permanent staff and some were seconded by the Ministry of water since inception.
Currently, MUWASCO has over 15,000 registered connections out of which 13,000 are active. The main water source is Kiawambeu with a production capacity of 15000m3but currently producing 11000m3 and Kayahwe which produces 4000 m3. The Company operates Karii Sewerage treatment facility which services 4000 sewerage connections. MUWASCO has its head office in Murang’a town, at the junction of Nairobi – Murang’a road and Kangema road. The town lies 85 kilometers North-East of Nairobi, the capital city of Kenya. Most of the area covered by the Company is hilly.
Our core values are fundamental principles and beliefs guiding our operations. They will act as a link between the organization culture and the social systems. Our Core Values are as listed below:
We are committed to meeting our customer’s needs and expectations.
We recognize the power of partnerships and the benefits of leveraging diverse perspectives, experiences, and expertise to drive innovation and success.
We recognize importance of being prompt, attentive, and proactive in addressing the needs and concerns of customers.
We encourage creativity and ingenuity within our mandate
We are committed to a culture that promotes honesty, transparency, accountability, professional ethics and zero tolerance to corruption.
We promote unity of purpose.
We are committed to timely delivery of high quality services that exceeds our stakeholder’s expectations.
We recognise that the service we provide is a basic human need that has been anchored in the global sustainable goals, vision 2030 and the constitution of Kenya. Aware that water and sanitation service is integral to your needs and may impact your livelihood, we are committed to ensuring reliable supply of clean and safe water and sanitation services in a responsive and professional manner:
VISION & MISSION
To become a world-class water and sanitation service provider that exceeds customers’ expectations now and in the future.
To provide quality water and sanitation services in a reliable,efficient and sustainable manner
OUR BIG 7 AGENDA
I. Planning and consistently providing affordable Clean, Safe, and Reliable water that meets or exceeds national and international standards, and, applicable regulatory requirements for human consumption and other uses.
II. Management of sanitation services to meet or exceed recognized global and local standards for collection, transportation and treatment III.Adoption of current world-class technologies; automation of key processes, and continual innovation.
IV. Development of human capital fit to serve word-class quality-conscious interested parties (trained, educated, experienced, skilled, competent, motivated workforce). Develop sustainable Local and global partnerships, networks and linkages with key interested parties.
V. Creating a conducive work environment for staff and other interested parties.
VI. Attaining Global standards in control of NRW.
VII. Operating in strict compliance with local statutory and regulatory requirements