PROCESSING OF NEW WATER AND SEWERAGE CONNECTIONS
The company undertakes to:
a) Assess for customer water and sewer connections within 12 hours upon request.
b) Process applications of water and sewerage within (2) working days on receipt of duly completed forms and payment of the required fees.
c) Supervise sewerage connection works i.e construction of manholes.PAYMENT OF DEPOSITS
The company undertakes to refund water deposits within seven (7) working days from the date of application: upon receipt of all relevant documents.
a) Disconnections for non-payment shall be done from the 14th day from the date it was billed and a penalty of Ksh. 500 be debited to the account automatically upon disconnection.
b) Disconnection by request will be done within 12 hours upon request.
c) Any illegal consumption of water after disconnection will be penalized as spelt by the tariff.RECONNECTION OF DISCONNECTED WATER SUPPLY
The company shall reconnect water supply to disconnected customers within 12 hrs of receipt of applicable penalty charges. All mistaken disconnections will be reconnected free within 12 hours.