TIMELY RESPONSE TO PIPE BURSTS, LEAKAGES` AND SEWERAGE BLOCKAGES
a) The company shall repair major water pipes within 25 hours of reporting.
b) All water leakages shall be repaired within 12 working hours after reporting.
c) All sewer blockages shall be unclogged within 12 hours after reporting.
TIMELY RESPONSE TO NO WATER AND LOW WATER PRESSURE
a) No water / low pressure resulting from blockages will be resolved within 24 working hours.
b) All plant interruption resulting from equipment breakdown will be resolved within 24 working hours.
c) Scheduled water interruption will be communicated to customers within seven (7) working days.